Privacy policy

Last updated: 04-07-2025

This Privacy Policy describes how Velletiq (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.
 We may use this information to:

  • Communicate with you
  • Provide or improve our Services
  • Fulfill orders
  • Meet legal obligations
  • Enforce our terms
  • Protect our rights and users

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: name, address, phone number, email
  • Order information: billing/shipping address, payment confirmation
  • Account info: username, password, security questions
  • Customer support messages and content

Note: Some features may not be available if you choose not to provide certain personal information.

Information We Collect about Your Usage

We may collect Usage Data using cookies and similar technologies. This includes:

  • Device and browser info
  • IP address and network connection
  • Site interaction details

Information We Obtain from Third Parties

  • Service providers supporting our Site and Services
  • Payment processors (for order processing and fraud prevention)
  • Marketing partners and analytics platforms

All data from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

  • To provide products and services
  • To personalize marketing and advertising
  • For fraud prevention and security
  • To communicate and improve our services

Cookies

We use cookies and similar technologies to improve user experience and track usage.
You can manage cookie preferences through your browser settings. For more details, see our Cookies Policy.

How We Disclose Personal Information

We may disclose your personal data to:

  • Vendors and service providers
  • Business or marketing partners
  • Affiliates
  • Legal and regulatory authorities (if required by law)

We do not use or disclose sensitive personal information without your consent, nor do we use it to infer characteristics about you.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these sites. Review their privacy policies when visiting.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from children. Parents or guardians may contact us to request deletion of a child’s data.

Security and Retention of Your Information

We use reasonable safeguards to protect your information.
 Retention depends on factors like:

  • Fulfilling orders
  • Legal compliance
  • Dispute resolution
  • Contract enforcement

Your Rights (Under Australian Privacy Law)

Depending on your location, you may have the right to:

  • Access or correct your personal data
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us using the details below.

Complaints

If you believe we’ve mishandled your data, contact us first. If unresolved, you can lodge a complaint with the OAIC at https://www.oaic.gov.au.

International Users

If we transfer your personal data outside of Australia, we use appropriate safeguards such as contractual clauses, unless the country provides an adequate level of protection.

Contact Information

Store Name: Velletiq
 Company Name: Urus Enterprises Ltd
 Company Registration Number: 16264387
 Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
 Phone: +447877194897
 Email: info@velletiq.com
 Opening Hours: Monday – Saturday: 09:00 – 17:00 | Sunday: Closed
 Reach out to us: Contact Page

For any questions about this Privacy Policy or how we handle your personal data, feel free to contact us. We’re happy to assist you.