FAQ
FAQ
What is your return and exchange policy?
You may return items within 30 days of receiving them for a refund or exchange. To start a
return, please contact our support team. Return shipping costs are the responsibility of the
customer.
What are your shipping options and costs? How long does delivery take?
Shipping Costs: Free shipping across Australia, at this time, express shipping is not available.
Processing Time: 1–3 business days for quality inspection
Estimated Delivery Time: 7–10 business days after processing
From the moment you place your order until it arrives at your doorstep, delivery typically takes 8 to 13 business days, including processing and transit.
Which payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro),
PayPal, Apple Pay, Google Pay, and other secure payment methods.
Are there any discounts or promotional offers?
We periodically run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay informed.
How do I know if an item is available?
Our website displays live stock updates. If a product is available for purchase, it is in stock.
In rare cases of inventory discrepancies, customers will be notified promptly.
How do I choose the right size?
Each product page features a detailed size guide to assist in selecting the best fit. If
additional guidance is needed, our customer support team is available to help.
Are the products authentic?
Yes, we source our products from trusted suppliers and maintain strict quality control
standards to ensure authenticity.
Do you offer warranties or guarantees?
We stand behind the quality of our products. If any issues arise, please contact our support
team, and we will work to resolve them as quickly as possible.
Can I track my order?
Yes, once an order has been processed and shipped, a tracking number will be provided.
Order updates can be viewed through our tracking portal.
What if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact support immediately with a
description and photos. A replacement will be arranged at no extra cost.
Do you provide free shipping?
Yes, all orders qualify for free shipping.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun. To request a cancellation, please contact support as soon as possible.
Are my payment details secure?
Yes, we use advanced encryption and security protocols to ensure that all payment details
remain confidential and protected.
Do you have a physical store?
We operate exclusively online and do not have physical retail locations.
Do you offer gift wrapping or gift cards?
At this time, gift wrapping and gift card services are not available.
Store Name: Velletiq
Company Name: Urus Enterprises Ltd
Company Registration Number: 16264387
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Phone: +447877194897
Email: info@velletiq.com
Opening Hours: Monday – Saturday: 09:00 – 17:00 | Sunday: Closed
Reach out to us: Contact Page